Please read this section BEFORE
asking a question. All questions are
through one of the 4 forms below.
Questions through the support forms below are given priority over any other e-mail
(And they come to us without being mixed up with spam which can result in normal e-mails being accidentally deleted.)
But first note -
1. If your question is about
Digiboxes, Sky+, HD, contracts, recording etc.
First read the
Sky FAQ as this tells you want you need to know.
2. If your question is about
freesat. First read the
freesat FAQ as this tells you want you need to know.
3. If your question is about
Getting more signal, dish size, LNBs etc.
First read the
Getting More Signal FAQ as this tells you want you need to know.
We receive these questions 1000+ times a year so please read these FAQs first.
To check out the other
Frequently Asked Questions (FAQs), click here as this could save time.
Contact Forms.
1. Order Tracking and order status.
All e-mails for order tracking or order status must be done through the "Order tracking, progress or status" form below.
Click here for the order status, progress and tracking form.
2. Pre-sales advice and all other questions.
All e-mails for pre-sales advice & all other questions "pre-sales advice & all other questions" form below.
Click here for the pre-sales advice and all other questions form.
3. After-sales advice.
All e-mails for after-sales support on a product you have already bought from us
must be done through the "after-sales support" form below.
Click here for the after-sales support form.
4. Returns Form.
E-mail and print this form to accompany any returned products.
Click here for the returns form.
Another question that we receive 1000+ times a year is how to get more signal
(and better LNBs ... etc.) so please first read
FAQ No 1 on
Advice page 3 first.
Technical questions are not a problem but if you are asking a question about a particular channel, we need to
know which satellite it is on so that advice on the right equipment can be made. This can be fully researched
at
www.lyngsat.com.
Hours of business, telephone contact times, caller times.
Telephone - mail order sales
Monday to Thursday 9.00 am to 5.30 pm
Friday 9.00 am to 5.30 pm
Satuday morning Closed.
Saturday afternoon, 1.00 p.m. till 4.00 p.m.
Sunday. Closed all day Sunday.
Closed on Bank Holidays.
Please note that from 3.30 pm to 5.00 pm is the busiest time of the day and there may only be
sales staff available without technical advice.
E-mail support and advice after hours. E mails are answered during the day and after hours.
Callers for local collections.
Appointments only.
Appointments to collect goods can be arranges for the following times,
Monday - Closed (mail order only).
Tuesday - 9.30 am to 2.00 pm
Wednesday - 9.30 am to 2.00 pm
Thursday - 9.30 am to 2.00 pm
Friday - 9.30 am to 2.00 pm
Saturday - 1.15 pm to 3.45 pm
Sunday - Closed.
The day after a bank holiday weekend - Mail order only - Closed for collections / callers.
Telephone technical support on a product
you have purchased from us.
Use the special telephone support number on your invoice.
Have your invoice number ready.
Monday - 9.30 am to 12.00 pm
Tuesday to Friday 9.30 am to 12.00 pm and 1.30 pm to 2.30 pm
Saturday afternoon, 1.00 p.m. till 4.00 p.m.
Questions about faults or returns must include an invoice number or order number & date of purchase.
Telephone technical advice on products you wish to buy.
Tel. 01207 544664 and 01207 544224. International Tel. +44 1207 544664 and + 44 1207 544224
Monday to Friday 9.00 am to 5.30 pm
Saturday afternoon, 1.00 p.m. till 4.00 p.m.
If you e-mail us,
Please use the contact forms above, they are given priority over all other emails.
We receive well over 100 e-mails per day and we do try to answer them.
It is very important to use the
contact forms above.
These come straight through with no problems and are given priority. Using our e-mail address can result
in us not receiving the e-mail since we do have a strong spam filter in place and sometimes genuine
e-mails may be blocked.
On a busy day it may be that the answer will be in the following morning as often we catch up with mails from
7.30 till 9.00am before the phone lines start. If the phone is ringing every few minutes during the day,
answering e-mails may be delayed till the next morning.
There are some mails we will respond to with a "set answers",
If the mail is covered by an FAQ, you will directed to the FAQs on these advice pages.
If you require email support on a product you have purchased from us, this is done through the
after sales support form on the
contact forms above. You will need your invoice number.
If you have bought a product elsewhere, you should contact that company for support
and not us. We look after our customers, not customers from other companies.
There are some e-mails we will not answer.
E-mails that are not in English are immediately deleted.
Answering 100s of e-mails takes time and working out what "text language" all means is something
we do not have time to do. We only answer questions in English. Text language
e-mails will be deleted.
We are a SATELLITE company. We do not answer questions about aerials, or cable (e.g. NTL).
We do not sell products for cable users. Contact your cable provider.
We do not provide advice on “internet via satellite.”
We do not provide advice on satellite computer cards.
We do not provide advice on "card programming" or card programmers.
If you would like advice about receiving a particular channel, please state which
satellite it is on (there are over 8000 channels in the sky) and include where you live (which country)
if we are to advise on dish sizes etc.
If you are asking several questions and e-mails are going back and forwards
between you and us, you must include all of the e-mail history below from the previous e-mails.
You cannot expect us to remember your exact circumstances from one mail
to another. We rely on the history to be able to remember your circumstances.
Customers using aol tend not to include the previous e-mail history. Please do so.
Many companies simply do not answer their e-mails. We try to answer all of ours with the exception
of the categories above. If you send a mail and it is not answered
it may have been accidentally deleted. This can happen as we receive (as I am sure you do)
large amounts of junk mail every day and it is possible that a genuine mail may be accidentally
deleted among the junk mail. If you think that has happened please send it again.
Through the contact forms there should be no problems
We do try to answer all genuine e-mails.
We try to answer emails within 24 hours. Often much faster.
