Returns must be booked in with a returns number. If you don't have your returns number or invoice number, you will need to ring us (01207 544224) or use the pre-sales form to ask for them.

Returns information.
1. Please print this page and include it with your return. Then email it using the submit button below.
2. All items should be returned in an outer box or packaging to protect the manufactuers packaging.
3. In the box above please do not write "as discussed with ******** on the phone" as the person dealing with the return will not be the same person. Details of the problem are needed.
4. Goods should be returned to - Vision International. Enterprise House. Strathmore Road, Rowlands Gill, Tyne and Wear. NE39 1HZ. UK. Please also put the return number on the outside of the package.

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